Clarify roles and responsibilities. Define who is Responsible, Accountable, Consulted, and Informed for each task.
| Task / Deliverable | Role 1 | Role 2 | Role 3 | Role 4 |
|---|---|---|---|---|
| Project Planning | A | R | C | |
| Execution | R | A | C | I |
| Quality Assurance | C | R | A | I |
| Communication | A | R | I | I |
"Making Things Happen" by Scott Berkun → Check on Amazon
Field-tested project management, including how to make ownership and accountability unambiguous.
"The Responsibility Process" by Christopher Avery → Check on Amazon
A deep look at how people actually take — or dodge — ownership of their work.